FREQUENTLY ASKED QUESTIONS

01 Characteristics of the smiles drawings

This website sells original drawings on various supports created and edited by the artist Sophie Raynaud. The works are available for sale while stocks lasts. A description indicating its title, its format, its composition and price accompanies each work. A receipt including the above mentioned information will be joined to product ordered during delivery. The photos shown in the catalogue are a faithful representation of the objects, but they cannot guarantee an exact replica of the colour of the product (the screen shows a slight variation in colour).
For further information please contact us by email.

02 Your Order

To place an order though the website, you must fill the purchase form provided. This form specifies the characteristics of the product and the method of payment chosen. You must confirm your order by clicking on the specified link. This confirmation concludes a sale contract of the object selected, provided that La Fabrique du Sourire confirms the availability of the product. La Fabrique du Sourire will acknowledge receiving your purchase order immediately by email. This email will specify that your order will be definite once the availability of the product has been verified and the payment has been accepted. The validation of your payment takes place after the confirmation by the authorisation centre (in the case of payment by credit card), or after cashing in your cheque (in the case of payment by cheque). An invoice including the above mentioned information will be joined to object ordered during delivery.

03 Prices

The prices mentioned in the catalogue do not include shipping fees, which will be added once you validate your order. You can choose to pay the shipping fees as postage paid or fright collect when you confirm your order. The prices include all taxes, are in euros and take into account the VAT rate of the date of the order: 7% added to books and limited editions (signed and numbered), and 20% added to the objects and 1×4 pictures. La Fabrique du Sourire reserves the right to modify its prices without notice. The price owed by the buyer is the price shown in the catalogue the day the order is validated.

04 Payment

The price owed by the buyer is the price shown in the catalogue the day the order is confirmed. You may pay your orders by credit card.
In this case, you will be redirected to your bank’s secure payment service, which guarantees the privacy of your information.
You can also choose to pay by cheque. Only cheques form a French bank are accepted. Issue the cheque to: Sophie Raynaud, address:
6, rue du Pré aux Clercs 75007 Paris, France. Please include your email address as well as your order reference in the back of the cheque.

05 Shipping

The product will be delivered during working hours to the delivery address provided in the purchase order, with an estimated delay
of 2 to 3 days (for France and Europe) and 1 week (the all world) after the date the order is confirmed.
(The order will be confirmed after the availability of the product is verified.)
We recommend you verify the contents of the package upon its arrival. In case the product seems deteriorated or incomplete, please inform the carrier in writing. If you were unable to verify the package upon its arrival, you have 3 working days to inform the carrier by registered mail. We kindly ask that you simultaneously inform us of your remarks by post or by email to sophie@raynaudso.com.
The risks on the purchased merchandise are transferred to the buyer from the moment the product leaves the gallery. The carrier is responsible for the merchandise being dispatched, transported and delivered under the condition that you claim your rights during the 3 days following the delivery. If this is not the case, the buyer is responsible for any damages that might incur to the merchandise.

06 Satisfied or your money back

If the product doesn’t meet your expectations, according to the article L.121-20 of the French Code de la Consummation, you dispose of a period of 7 clear days from the date of reception of the order to return the product in its original packaging for a refund or exchange. No penalty applies, however the shipping fees for the return are the buyer’s responsibility. If this delay expires on a Saturday, Sunday or a bank holiday, it is prolonged until the next workday. La Fabrique du Sourire commits to refund the buyer during the 30 days following the reception of the package. If you still haven’t received your product 7 days after the appointed delivery date, you may, according to the article L.121-20-3 of the French Code de la Consummation, ask to cancel the order if it is for an amount over 500€ all taxes included. In order to claim this right, please send a certified letter with proof of delivery to the following address: Sophie Raynaud, 6, rue du Pré aux Clercs 75007 Paris, France. La Fabrique du Sourire commits to reimbursing the buyer in the shortest delay possible.

07 Your rights over the drawings

Buying a work of art doesn’t transfer any copyright. The artist is the sole holder of the rights over her creation, and her authorisation is necessary before any reproduction or public presentation of the work whatsoever.
Your rights over the work are limited to a private usage of the physical support bought.

08 Your personal information

The information you provide to La Fabrique du Sourire in the registration form and the purchase order, or by any other means, will be used to manage your order, guarantee the safety of your payment, to dispatch the order and for our commercial relations. According the law n° 78-16 of January 6, 1978 (digital freedom), you may access this information, ask for them to be modified or rectified. For this purpose, please send an email to sophie@raynaudso.com